Shipping Policy

Last updated: 20 September 2025

Where we ship

We ship worldwide to most countries. If your location isn’t available at checkout, please contact us at [support email] and we’ll try to help.

Order processing time

• Orders are processed within [1–3] business days (Mon–Fri, excluding public holidays).

• During peak seasons, sales, or product launches, processing may take an extra [1–2] business days.

• If an item is out of stock or on back-order, we’ll notify you by email with options.

Shipping times & costs

We partner with global carriers and trusted supplier warehouses. Shipping rates are calculated at checkout unless stated otherwise.

Free shipping: Orders over [currency + threshold] ship free via economy service to [eligible regions].
Expedited options: If available for your item, expedited delivery is shown at checkout (~3–7 business days) and ships from select warehouses only.

Tracking your order

• You’ll receive a shipping confirmation email with a tracking link once your order ships.

• Tracking updates may take 24–72 hours to appear after dispatch.

• Multi-item orders may ship in separate packages with different tracking numbers.

Taxes, duties & import fees

International orders may be subject to customs duties, taxes, or handling fees upon arrival. These charges are not included in our prices and are the buyer’s responsibility. We ship DDU (Delivered Duty Unpaid) unless stated otherwise.

Address requirements

• Please provide a complete street address and local contact number. Couriers can’t deliver to P.O. Boxes/APO/FPO in many countries.

• If you entered an incorrect address, email [support email] within [12 hours] of ordering. Once shipped, we can’t change the address.

Delivery issues (lost, delayed, or damaged)

• Delayed: If tracking hasn’t updated for [10] business days, contact us and we’ll check with the carrier.

• Lost: If your parcel shows no movement for [20] business days (international) or [10] (domestic/UAE), we’ll open a trace and arrange a replacement or refund per carrier confirmation.

• Damaged: If your order arrives damaged, email [support email] within 7 days with your order number, photos of the item, packaging, and label.

Optional: If you offer shipping protection/insurance, add:
Shipping Protection: If you purchased [Shipping Protection] at checkout, claims for loss/theft/damage are handled under that policy. Please submit claims within [7–14] days of delivery scan (or expected delivery).

Missed deliveries & returns to sender

If a delivery is missed, please follow your local carrier’s instructions to reschedule or collect. Parcels returned to sender due to incomplete address, unclaimed parcel, or delivery refusal may be refunded minus shipping fees (and minus return costs if charged by the carrier). Customized or perishable items may be non-refundable.

Order changes & cancellations

We can modify or cancel an order within [12 hours] of purchase if it hasn’t shipped. After dispatch, please use our Returns & Exchanges Policy.

Pre-orders & made-to-order items

Estimated ship dates for pre-orders or made-to-order items will appear on the product page and in your confirmation email. Your order may ship separately if you include in-stock items.

Shipment splitting

To deliver faster, items may ship from different warehouses. You will receive separate tracking numbers at no extra cost.

Holiday & peak-season delays

During public holidays, Eid, Christmas/New Year, or major sales, carriers may experience delays outside our control. We appreciate your patience.

Restricted destinations

Certain items (e.g., batteries, aerosols, oversized goods) may have shipping restrictions by country or carrier. If a product can’t be shipped to your address, we’ll contact you and issue a refund for that item.

Need help?

For any shipping questions, reach us at [support email] or [WhatsApp/phone number] with your order number.